The Way Developers and Users Interact is Broken.


This month, to mark the 20th anniversary of BrentOzar.com, I’m stepping back and looking at the big picture rather than blogging about database problems & solutions like I usually do.

Twenty years ago, I tried to switch to Linux.

Again.

That wasn’t my first attempt, nor was it my last – there were so many more – and every time, I had a terrible experience. I struggled to get the right combination of hardware, software, and configuration settings. But you know what the worst part was? Trying to get support for all of it.

I saw myself as a decently